About
Employer description
Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.
As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriate resources and technology.
Main description
The role of a Customer Experience Specialist Service Advisor Apprentice expert:
- Understanding your customers and the business
- Developing knowledge of relevant regulations and legislation
- Using appropriate resources and technology to meet the needs of customers
- Keeping up to date with the most recent product information
- Resolving challenges
- Understanding the extended customer journey
- Understanding how to apply different skills and behaviours in various different situations
- Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
- Apply knowledge and skills to find solutions to complex challenges
- Analyse service levels and develop options for improvement
Training to be provided
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MERCEDES-BENZ CARS UK LIMITED
Your training course
Customer service specialist (level 3) Equal to A level
Your training plan
Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice, you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.
Entry Requirements
Desirable qualifications
GCSE in: English (grade 4) and Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Future prospects
Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
- Maintenance, System and Diagnostic Technicians
- Service Team Leader
- Service Manager
- After Sales Manager
Closing Date
The closing date for this job offer is on 05/08/2025
Salary
£15,704 a year
Location
This job is located in Cambridge, Cambs
How to Apply
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
