About
Employer description
As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.
Main description
Sales matter in this role, but your real focus will be the customer. You'll ask questions and explore possibilities to recommend the right finance, products, and installation options. You'll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers.
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Customer -
- Actively approach your customers, engaging with them naturally
- Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers
- Actively promote company services such as finance, trade and installations to fulfil the customer project needs
- Create accurate designs that delight customers and turn enquiries into sales
- Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions
- Ensure all types of customer communications are dealt with professionally
- Encourage customer feedback share it with Managers and use it to improve service
Installations -
- Sign up company installers and support them to give the best service to our customers
- Using company systems to process the customers' project from end to end for both supply and installation-based customers
- Support showroom manager and Project Coordinator to deliver all aspects of the installations service
Systems and Procedures -
- Utilise all available tools, reports, and systems throughout the customer journey to maximise sales
- Ensure display area and showroom environment meets operational standards and delivers a great customer experience
- Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
- Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently
- Take personal responsibility for operating in a safe and legally compliant way
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK National hourly rate £13.28 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discount
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme.
Training to be provided
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LIFETIME TRAINING GROUP LIMITED
Your training course
Customer service practitioner (level 2) Equal to GCSE
Your training plan
Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and English.
Entry Requirements
Desirable qualifications
None required (grade None required)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills required
Team Working
Organisation Skills
Future Prospects
Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.
Closing Date
The closing date for this job offer is on 21/01/2025
Salary
£19,854 a year
Location
This job is located in Thetford, Norfolk
How to Apply
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
