About
Employer description
Xpress Fuel are one of the largest independent fuel suppliers, providing fuel cards and bulk fuel deliveries across the UK within a 24 – 48 hour turn around. We offer same day emergency deliveries, anytime, anywhere
The Apprentice Customer Service Representative will support and offer the highest level of service to our stakeholders. You will undertake and complete a Customer Service Level 2 apprenticeship with Key Training, whilst receiving mentoring and support from your line manager and wider team.
Main description
What you will learn:
- Understand the underpinning business processes that support you in providing excellent service to our customers
- How to navigate the businesses internal systems and external portals to process customer requests
- Know your internal and external customers and how their behaviour may require different approaches from you
- Understand how to analyse, use and present a range of information to provide customer insight
- Find solutions that meet your organisations needs as well as the customer requirements
- Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Demonstrate brand advocacy, values and belief when dealing with customer requests to build trust, credibility and satisfaction
Training to be provided
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
WOODSPEEN TRAINING LIMITED
Your training course
Customer service practitioner (level 2) Equal to GCSE
Your training plan
Customer Service Assistant Level 2 Apprenticeship Standard qualification
End-Point Assessment (EPA)
In-house training
More training information
Key Responsibilities of the role include:
- Customer service admin; processing new sales orders, collections.
- Assist the invoice team.
- Receive inbound sales leads and convert into sales
- Make outbound calls to produce new business sales leads
- Upsell additional products and services to existing customers
- Assist with office housekeeping and admin projects.
- Offer excellent customer service to our retailers via email and telephone.
- Engage with consumers who are looking for product information.
Entry Requirements
Essential qualifications
GCSE in: English/Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Future prospects
A possible permanent position within the organisation for the right candidate
Potential to progress onto a dispensing course
Closing Date
The closing date for this job offer is on 23/02/2025
Salary
£15,704 a year
Location
This job is located in Ipswich, Suffolk
More Information and How to Apply
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
