About
Employer description
Founded in 1994, Halo Service Solutions is a fast-growing software company, building innovative service management platforms for a global audience. Our experienced team has worked with prestigious organisations based in over 50 countries around the world, varying in size from small start-ups to multi-national household names such as Innocent Drinks, Sports Direct and SKY TV. We have ambitious plans to scale quickly over the next few years and you could be an integral part of that journey!
Our entire team works on our service desk product; developing, selling, supporting, managing and implementing the program all in-house. We are one team with our own specialities, and we support each other to work together to deliver an end-to-end service.
We are offering current undergraduates and graduates an opportunity to join our Graduate Training and Employment scheme which will provide a unique opportunity to explore different roles in business and tech, receive training from industry experts, and rotate across positions in areas such as pre-sales consultancy, solutions architecture, and technical account management.
At Halo you’ll play a pivotal role in our success from day one, gaining experience on rotations in every department of the company. You will receive full training, regular 1-2-1’s with your designated mentor and salary increases based on your performance! While you may start in one area, the opportunity to move internally is huge, offering you the flexibility to grow your career in your chosen direction, under a permanent contract.
Main description
The Halo Grad Scheme begins with a month of training sessions designed to provide a basis of understanding into our ITSM, PSA and CRM software. During this time, you’ll learn about the development of our products, and how they are implemented into bespoke service solutions for our customers.
After the initial training period, you’ll work in a support role, helping existing clients with any technical issues they may have. This role will give you hands-on experience of working with clients and understanding their needs. You’ll learn how to handle queries, manage expectations, and troubleshoot problems. This role will allow you to develop your communication and problem-solving skills, as well as your technical expertise.
As you progress through the scheme, you’ll have the opportunity to rotate around different departments within the company, including sales, consultancy, development, and support. This will help you to find which area of the business you’re best suited to and allow you to develop your skills in each department. During each rotation, you’ll both shadow colleagues and work on your own projects, all whilst receiving one-to-one mentoring and support.
When you feel ready, you’ll have the opportunity to take on an official role in your desired field on a permanent basis. Here, you will have the chance to continue your professional development and build a long-term career within the tech industry. If, however, you decide it’s not the role for you, there remains a great deal of flexibility, allowing you to take on different responsibilities until you’re happy with your position at Halo.
Pathways at Halo
Support Technician
All of our graduates begin in a Support Technician role, providing opportunities to put what has been learnt during training sessions into practice. As a Support Technician, you’re the first point of contact for customers seeking technical assistance. You’ll ask all of the right questions to understand customers’ problems, then guide them through how to resolve their issues. Initially, you’ll be working with mentors who will guide you through the resolutions, until you build up a stronger understanding of Halo and are able to problem solve more independently. Over time, this role will develop your technical expertise and product knowledge, giving you the fundamental skills to move into other roles.
Account Executive
As an Account Executive, you will take ownership of the entire sales process, from discovery to contract signing. Your responsibilities include understanding and gathering prospect requirements, conducting product demos, maintaining timely communication, and nurturing relationships with prospects. This will also involve delivering on-site presentations to our global clients. This role requires a deep understanding of the product, strong commercial acumen, and exceptional written and verbal communication skills.
Pre-Sales Consultant
As a Pre-Sales Consultant, you will collaborate with Account Executives to provide technical expertise for mid to high-value opportunities. Your role involves configuring pre-demo solutions, running integration-related sessions, defining specifications for future integrations, scoping implementation projects, and conducting proof-of-concept demonstrations. You’ll be the technical problem solver, ensuring the success of sales from a technical standpoint, while managing your time efficiently and demonstrating commercial awareness.
Business Development Representative
As a Business Development Representative, you will execute targeted campaigns to generate leads for our company. You will utilise Outreach to manage communication flows, secure discovery meetings with potential clients, and play a pivotal role in expanding our customer base. This role requires strong organisational skills, commercial awareness, and excellent written and verbal communication abilities.
Solutions Architect
As a Solutions Architect, you’ll be responsible for implementing Halo and managing projects from contract signature to handover. Your duties will include designing workflows and solutions, ensuring high product adoption and customer satisfaction, and leading enhancement projects for existing customers. There will be opportunities to travel to our global customers for their implementations. This role requires strong time management, technical expertise, deep product knowledge, and strong problem-solving skills.
Technical Account Manager
As a Technical Account Manager, you will collaborate closely with Customer Success Managers to maintain high satisfaction among existing clients. Your responsibilities include handling support issues and requests for high-value customers, managing service level agreements for these issues, and building relationships with product owners and system administrators. You’ll be able to demonstrate effective prioritisation, product knowledge, and strong verbal and written communication skills.
Entry requirements
- Bachelor’s degree with a 2:1 or above (ideally a BSc with a numerate or technical background)
- Strong A-level grades
- Good all-round basic IT skills, including proficiency with Microsoft Office
- Unrestricted right to live and work in the UK
Desired skills and Qualities
- Have a “can-do” attitude and eagerness to learn
- A confident communicator, who makes sense of complex ideas and conveys them to others in a way that is easy to understand
- Graduated within the last few years, or graduating soon
- Excited to join a super chill and lovely team!
- Strong communication and analytical skills
- An eagerness to learn and grow.
We welcome applications from individuals with diverse backgrounds, as we see the value of transferable skills learnt in a variety of disciplines and experiences. We’d love to hear from you if you think Halo could help you reach your full potential!
Salary
To be advised
Location
This job is located in Stowmarket, Suffolk
More Information and How to Apply
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
