About
Employer Description
Consultants in acoustics, air quality, environmental monitoring, BREEAM, air leakage, compliance and lab testing and training. We are specialists when it comes to planning, performance prediction, design, inspection, measurement and troubleshooting. SRL works in partnership with our clients across the UK and internationally, to identify the most cost effective and practical ways to handle acoustics, noise, vibration and air quality issues, often on high-profile national projects.
Main description
SRL works in partnership with our clients across the UK and internationally, to identify the most cost effective and practical ways to handle acoustics, noise, vibration and air quality issues. Job Purpose: Provide administration and technical support to help SRL’s Consultant and Finance teams run efficiently and effectively.
Job Requirements:
• File and organise data and information received from clients
• Assist in the preparation of technical reports
• Assist in adding and maintaining projects on Tracker+
• Process data for technical assessments
• Deal with the contractual processes and procedures involved in managing our projects
• Keeping track of enquiry status’, following up proposals and chasing enquiries where necessary
• Appropriately directing client enquiries via email or phone
• General company and project related administration duties as requested
• Drafting, processing and sending invoices to clients
• Assist with forecasting team predictions and month end processes
• Supporting the debt chasing process
• Supporting the Receptionist in their absence by managing courier requests, answering and operating phones, dealing with post, greeting visitors and keeping office stock up to date
• Generating purchase orders for any orders made as well as for travel arrangements, such as hire cars or hotel bookings
• Overseeing company systems such as SharePoint & Teams to ensure policies & procedures are current, relevant and organised
• Assisting with the agreements and warranties process
• Booking relevant tests and training sessions
• Carrying out internal audits in line with our ISO accreditations and QMS systems
You are also expected to:
See that SRL maintains high technical standards:
- Maintain a consistent and accurate companywide approach to matters in your areas of expertise
Give customer satisfaction:
- Understand our clients’ needs
- Manage, meet (and whenever possible exceed) their expectations
- Take the initiative (as appropriate) to find solutions to obstacles and where necessary, suggesting improvements to SRL systems and procedures
Demonstrate a thorough understanding of a range of technical issues:
- Advise and train colleagues in your area of expertise
Help the company run smoothly:
- Use the Client database to record E’s and C’s, together with our department business development activity
- Assist the department to develop the wider business capability of SRL in our trading area
- Use our internal system for all companywide information management, including all of our business development
- Follow all company procedures
- Adapt positively to company led changes
- Work as part of the Tech Service Team assisting your colleagues in their roles for the benefit of the team
- Manage your time efficiently and effectively
Assess yourself in your role:
- Show you understand what is required of you
- Assess your own performance in terms of this Capability Statement and contribute to your own personal appraisals
Entry requirements
GCSE English and Maths grade 4 and above - Essential.
Skills required
Communication skills
Attention to detail
Organisation skills
Team working
Training to be Provided
The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification.
Functional skills will be studied if equivalent qualifications are not held.
Things to consider
Rural location of offices - please take this into consideration when planning how to get there.
Future Prospects
Upon successful completion of the apprenticeship, the learner may go on to progress to roles such as: Environmental Assessor, Team Leader, Senior Administrator.
Closing Date
The closing date for this job offer is on 30/07/2024
Salary
£ 13150 per year
Location
This job is located in Little Waldingfield, Suffolk
How to Apply
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
