About Customer Service

Customer services provides advice to customers who are purchasing the companies services or products.

Being involved in customer services means dealing with customer both over the phone and face to face. You will have to be a resilient individual as you will have to deal with unhappy customers and customer complaints.

Many businesses have their own in-house customer services, but some companies choose to outsource their customer services; or the business is a customer services business.

Roles within the customer service vary from call centres, online support platforms, face to face service and many more. The majority of customer service roles can be entered at an entry level position or an apprenticeship. For higher level roles experience would be required.

Roles within customer services means that you will gain key transferable skills and this will enable you to move sectors and industries if you wish to do so.

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Did You Know?
2.9 million people were employed in UK retail in 2020.

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Animal Care Assistant - Ardmore Veterinary Practice
Closing Date:
10th October 2025
Salary:
TBC
Location:
Sudbury, Suffolk
Employer description Ardmore Veterinary Group are an independently run vets providing experienced, compassionate and progressive care for all pets at our practices for over 50 years Main description We have an opportunity for an animal care student to take on...
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Disability Confident
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Apprentice Customer Service Administrator FRED. OLSEN TRAVEL LIMITED
Closing Date:
24th September 2025
Salary:
£13,741 for your first year, then could increase depending on your age
Location:
Ipswich, Suffolk
Employer description Fred. Olsen Travel was established in 1988 with family values at its heart with a passion to create unforgettable holiday experiences. As one of the UK’s most established travel companies, we continue to provide an environment where our pe...
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APPRENTICESHIPS SPOTLIGHT 01/09/2025
Closing Date:
26th September 2025
Engineering Technician VAC1000338118 - Business Administrator VAC1000338693 - Early Years Educator VAC1000338305 - Customer Service Practitioner VAC1000340206 Mortgage Case Manager VAC1000338867 -
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Customer Service Apprenticeship - Eastern Education Group - West Suffolk College
Closing Date:
15th September 2025
Salary:
£ 14527 per year
Location:
Bury St Edmunds, Suffolk
Employer description West Suffolk College is a Further Education college in Bury St Edmunds, Suffolk. The college delivers a range of courses, including vocational and technical courses, apprenticeships, and an array of higher-apprenticeships and bachelor degr...
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Receptionist and Administrator Apprenticeship - The Market Cross Surgery
Closing Date:
19th September 2025
Salary:
£ 14722.5 per year
Location:
MIldenhall, Suffolk
Employer description The Market cross surgery is a a primary care service for the people of Mildenhall and surrounding villages. We have a population of around 12,000 patients and dispense to approximately 4500. Our team consists of Partners, Doctors, Nurses,....
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Pharmacy Services Assistant Apprenticeship - Clare Pharmacy
Closing Date:
19th September 2025
Salary:
£ 16575 per year
Location:
Clare, Suffolk
Employer description Clare Pharmacy is an independent NHS pharmacy providing NHS services to the local community. We also provide over the counter medication and Health and Beauty products. It is situated in the same two of Clare in Suffolk and serves a wide....
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