About Customer Service

Customer services provides advice to customers who are purchasing the companies services or products.

Being involved in customer services means dealing with customer both over the phone and face to face. You will have to be a resilient individual as you will have to deal with unhappy customers and customer complaints.

Many businesses have their own in-house customer services, but some companies choose to outsource their customer services; or the business is a customer services business.

Roles within the customer service vary from call centres, online support platforms, face to face service and many more. The majority of customer service roles can be entered at an entry level position or an apprenticeship. For higher level roles experience would be required.

Roles within customer services means that you will gain key transferable skills and this will enable you to move sectors and industries if you wish to do so.

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28% of retail sales were made online in 2020.

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MSc Level 6 Chartered Surveyor Apprentice Valuation Office Agency
Closing Date:
30th October 2025
Salary:
£30,674 a year
Location:
Cambridge, Colchester, Cambs, Essex
Employer description We are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. As one of the largest employers of surveyors in the country, our work is vital to the collection...
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Arborist Apprenticeship REWTS LIMITED
Closing Date:
22nd October 2025
Salary:
£13,741 for your first year, then could increase depending on your age
Location:
Stowmarket, Suffolk
Employer description Well established Suffolk based company with the majority of work located in and around Bury St. Edmunds, Stowmarket and Ipswich. Main description Care and maintenance of trees for their benefits and values in diverse urban and rural locati...
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Apprentice Dental Nurse - Tooth Club
Closing Date:
12th October 2025
Salary:
£15,704 to £25,396.80, depending on your age
Location:
Bry St Edmunds, Suffolk
Employer description Welcome to Tooth Club, where we pride ourselves on offering a wide range of modern treatments, tailored just for you. We don’t just create treatment plans; we personalise them by taking your preferences, needs, and dental history into acc...
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Animal Care Assistant - Ardmore Veterinary Practice
Closing Date:
10th October 2025
Salary:
TBC
Location:
Sudbury, Suffolk
Employer description Ardmore Veterinary Group are an independently run vets providing experienced, compassionate and progressive care for all pets at our practices for over 50 years Main description We have an opportunity for an animal care student to take on...
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APPRENTICESHIPS SPOTLIGHT 01/09/2025
Applications for this role are now closed
Closing Date:
26th September 2025
Engineering Technician VAC1000338118 - Business Administrator VAC1000338693 - Early Years Educator VAC1000338305 - Customer Service Practitioner VAC1000340206 Mortgage Case Manager VAC1000338867 -
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Receptionist / Administrator Apprenticeship - Guildhall Surgery
Salary:
£ 16575 per year
Location:
Sudbury, Suffolk
Employer description The Guildhall Surgery is a small rural General Practice with approx. 5,300 patient on our list, We have 2 General Partners who are supported by a team of nursing and administrative staff We treat patients for all aspects of their general h...
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