About

Employer Description

FACEGYM is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative
tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym.com and at home.

Main description

Join us at the first FACEGYM franchise in Cambridge and be part of an exciting new venture.
In this role, you’ll lead facial workouts, deliver exceptional customer experiences, drive sales,
and build lasting client relationships. You’ll be at the forefront of introducing FACEGYM’s
innovative services and retail offerings to a brand-new community, helping shape the
studio’s culture and set the standard for excellence. This is a unique opportunity to grow
with a pioneering team and make a real impact in the launch of our newest location.

Key Duties And Responsibilities:

Responsibilities for this role include, but are not limited to;

• To deliver all workouts in line with all FaceGym Workout protocols
  Responsible for selling the brands’ unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house
• Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone
• Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers
• Maintain an exceptional customer experience at every touch point of the customer journey
• Responsible for meeting retail and service individual targets and KPI’s (key performance indicators)
• Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks
• To have a strong focus on maximising retail potential and client retention
• Operating efficiently point of sale systems, card machines and tills
• Building and constantly updating knowledge on skincare, products and workouts
• Communicate effectively and professionally with all the team, Studio Manager and FaceGym management
• Using learning from each site to further develop your clients experience in store
• Building on and constantly updating your own knowledge on skincare, products and treatments
• Ensuring all Health & Safety guidelines are adhered to in relation to the sterilisation and storage of all equipment 
• Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients
• Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
• Establishing an effective working relationship with full team and management
• Being skillful on Zenoti booking system
• Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.

Person Specification:

The ideal candidate will:

• NVQ 3 Beauty therapy qualification or equivalent
• Hands on experience with customers
• Previous experience of working within beauty, retail and spa
• Enjoys exploring opportunities and using own initiative
• Exceptional customer service skills
• A team player with inspirational social skills
• Articulate and a confident communicator
• Have the ability to stay calm and positive during busy days
• Have the ability to stand during a 6-8-hour shift
• Fully flexible across weekdays and weekends

Skills required

Teamwork
Adaptability
Ownership
Respect

Benefits

Generous commission on retail and services

• Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.
• Product Perks: Get 50% off FACEGYM products to help you look and feel your best.
• One additional day of holiday for each year of service with the company
• Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.

FACEGYM is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. We do not discriminate on the basis of race, ethnicity, nationality, religion or belief, gender identity or expression, sexual orientation, age, disability, marital status, pregnancy or maternity, or any other legally protected
characteristic.

We believe our people’s differences make us stronger and more innovative, and we welcome applications from all backgrounds. If you require any reasonable adjustments to support you during the recruitment process, please let us know. 

How to apply

To apply please use the link attached

https://harri.com/Eve-BUTJthlqiHpP/job/2675533-facegym---beauty-therapist

Closing Date

The closing date for this job offer is on 17/04/2026

Salary

To be Confirmed

Location

This job is located in Cambridge, Cambs

More Information

More Info

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