About
Employer description
Blacks were established in 1863 originally as a nautical clothing supplier since then theyve grown to be one of the most recognisable names on the high streets in the UK. We’ve evolved to a point where our extensive range is available online, meaning we can equip like minded enthusiasts with the best clothing, footwear and equipment across the world.
Main description
Make Blacks a great place to shop through delivering exceptional service which has customers at the heart. Deliver exceptional store standards by following processes, policies and principles helping us become the nation’s favourite outdoor retailer.
Key Duties/Responsibilities:
Engage customers following our service model.
Support a culture of exceptional customer service and win customers for life by exceeding their expectations.
Play your part in creating a safe and compliant operating environment for all colleagues and customers.
Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions.
Follow processes and policies in line with expectations.
Entry requirements
Knowledge preferred:
Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team.
Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
Experience of effectively prioritising workload to achieve team goals and objectives.
A passion for customer service and a proven record of delivering excellence in this area.
Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager.
Skills required:
A positive role model that champions Blacks’s vision, purpose & values.
Brings passion and energy to their work and uses this to create an unbeatable team.
Has a learning mindset, open to ideas and embracing change.
Demonstrates a high level of self-awareness and empathy.
Works collaboratively with their team.
Show resilience and has the tenacity to bounce back.
Takes responsibility for their impact on the customer.
Maintains a high level of personal integrity.
Timely and punctual with all deadlines.
Deals with multiple issues whilst working under pressure.
Benefits:
Incremental Holiday Allowance
Staff Discount On JD Group and other brands within the organisation
Discounted Membership at JD Gyms
Personal development opportunities to learn and develop at work.
Please note:
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion
Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
How to apply
If you would like to apply for this role please use the link here to complete your application
JD - Store Colleaguehttps://careers.jdplc.com/jobs/4427696101-store-colleague
Closing Date
The closing date for this job offer is on 06/12/2024
Salary
TBC
Location
This job is located in Bury St Edmunds, Suffolk
How to Apply
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
