About
Employer description
Owned by a large international corporation, Geoquip water solutions and Hydrodif products are based in Ipswich, Suffolk. Focused on the water industry, they offer products for extraction, treatment, and water boosting. The parent corporation, Franklin Electric offers state of the art pumping solutions to a wide variety of market sectors which they will deliver strong growth in the UK market.
Main description
This is an exciting opportunity for a recent graduate to begin a career within the water and pump industry. The role will focus on supporting customers and the internal sales team by handling technicalenquiries, selecting appropriate products, and preparing accurate quotations.
You will gain exposure to a broad product portfolio including water pumps, control panels, variable speed drives, plastic fittings, and associated accessories, while developing both technical and commercial skills in a fast-paced, customer-focused environment.
KEY RESPONSIBILITIES
Technical & Sales Support
- Respond to customer enquiries via phone and email, providing prompt and professional support
- Interpret technical requirements and assist in selecting appropriate pump systems and associated equipment
- Prepare and issue quotations based on customer specifications, ensuring accuracy and competitiveness
- Support the sales team by providing technical and commercial insight on product applications
- Maintain a high level of product knowledge across pumps, controls, drives, and accessories
- Manage office administration tasks (estimated 20% of time)
Customer Service & Communication
- Answer incoming telephone calls and direct or resolve queries effectively
- Build and maintain strong relationships with customers by delivering high-quality service
- Provide guidance and basic troubleshooting support where necessary
- Ensure all customer interactions are handled in a clear, professional, and timely manner
Internal Support & Administration
- Assist with order processing, enquiry tracking, and general sales administration
- Work closely with colleagues across sales, operations, and technical teams
- Support the wider team with day-to-day activities as required to ensure smooth operations
- Maintain accurate records of enquiries, quotations, and customer communications
TRAINING & DEVELOPMENT
- Full product and application training will be provided
- Opportunity for career development
- Exposure to real-world customer applications and engineering solutions
POSITION QUALIFICATIONS & REQUIREMENTS
Essential
- HND/HNC or Degree in Mechanical Engineering, Electrical Engineering, or related technical discipline.
- Strong interest in technical sales and customer-facing work
- Excellent communication and interpersonal skills
- Good problem-solving ability and attention to detail
- Ability to manage multiple enquiries and prioritise workload effectively
- Proficient in Microsoft Office (Excel, Word, Outlook)
Desirable
- Knowledge or interest in pumps, motors, fluid handling, or water systems
- Interest in mechanical and electrical aspects of water systems
- Commercial awareness and ability to understand customer needs
- Experience (including placement or internship) in a technical or customer-facing role
Key Skills & Attributes
- Customer-focused mindset and willingness to help
- Ability to interpret technical information and translate it into practical solutions
- Strong organisational and administrative skills
- Team player with a flexible and proactive approach
- Motivation to learn and grow within a technical sales environment
WHAT WE OFFER
- Structured training and development pathway
- Opportunity to build a long-term career within a global engineering business
- Supportive team environment with exposure to a wide range of technologies and applications
Career Progression
This role is designed as an entry point into the business, with potential progression into:
- Technical Sales Engineer
- Applications Engineer
- External Sales / Account Management
How to apply
If you would like to apply please send an up to date CV and cover letter via email to Louis Higgins
Closing Date
The closing date for this job offer is on 03/07/2026
Salary
TBC
Location
This job is located in Ipswich, Suffolk
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
