About
Employer description
West Suffolk College is a Further Education college in Bury St Edmunds, Suffolk. The college delivers a range of courses, including vocational and technical courses, apprenticeships, and an array of higher-apprenticeships and bachelor degree courses accredited by the University of East Anglia.
Main description
An excellent opportunity for someone who is seeking a career in Customer Service and/or Education. We are committed to providing an apprenticeship opportunity that will allow you to experience a wide range of skills and situations to give you the best possible start to your career.
Working as a member of the Reception Team, the main purpose of the role will be:
- To be the first point of contact for all visitors to the College.
- To work as a member of the Reception Team and to assist in providing prospective students with the most appropriate information.
- To undertake Reception duties, taking and receiving phone calls, provide clerical support including data input, cash handling and dealing with mail and parcels.
We are looking for an organised individual with a flexible approach to work, a willingness to learn and develop, with the ability to work at times without supervision. You should have strong numeracy skills, together with excellent customer service skills.
This role will be based at our main campuses in Bury St Edmunds, however there will be the requirement to work across our wider campuses on occasion as required.
Entry requirements
Have achieved 5 GCSE’s including Maths and English at grade C or above or 4/5 on new grading.
Applicants without English and Maths at level 2 must achieve these prior to taking EPA.
Skills required
- Communication skills
- Customer care skills
- Organisation skills
- Initiative
- Team working
Training to be provided
The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.
Functional skills will be studied if equivalent qualifications are not held.
Things to consider
We also offer a wide range of staff benefits including: -Membership into Local Government Pension Scheme -Family friendly policies and flexible working -Access to our employee assistance program -Employee wellbeing initiatives -Free parking -Canteen -Company Events -Memberships and discounts
Future prospects
We are committed to providing an apprenticeship opportunity that will allow you to experience a wide range of skills and situations to give you the best possible start to your career. At the end of your studies, you will have to opportunity to apply for any suitable vacancies within the organisation. Our previous candidate in post has since been promoted internally and we would be delighted to offer the same such opportunities to our next apprentice.
Closing Date
The closing date for this job offer is on 14/07/2025
Salary
£ 14527 per year
Location
This job is located in Bury St Edmunds, Suffolk
How to Apply
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
