About
Basketdrop Ltd is an integrated logistics tech company founded in 2018. We design, manufacture, and rent out our proprietary AI-powered hardware products like the ("Droppoint") while operating our routing and mapping infrastructure via the "AI Track-Zero" software platform.
Our mission is to eliminate residential logistics friction entirely, achieving zero delivery failures and lowering transport costs by 40-50% for commercial retailers, couriers, and busy households.
We are a robust, minority-led trading entity with a highly stable foundation. Our early operations are heavily insulated and funded by high-value, recurring public sector healthcare distribution and catering contracts.
As a business committed to diversity, equality, and mitigating the national skills shortage, we are keen to offer high-quality workplace training to the next generation of business leaders.
Main description
Are you ready to manage critical enterprise accounts? Basketdrop Ltd is looking for an ambitious Client Relationship Manager Apprentice.
This high-level role focuses on building trust and maintaining our long-term clients.
Gain hands-on commercial experience and access our free in-house training!
What you'll do at work
- Acting as the primary point of contact for key corporate accounts.
- Building long-term professional trust and maintaining exceptional client relationships.
- Monitoring daily fulfilment lines to ensure zero delivery failures for public sector clients.
- Coordinating with logistics teams to resolve supply chain or transport issues promptly.
- Reviewing key service metrics and tracking client satisfaction feedback.
- Assisting with the onboarding and implementation of our tracking software platform.
- Preparing regular service update briefs and meeting agendas for corporate client reviews.
- Identifying opportunities for client service optimisation and smooth contract delivery.
Where you'll work
This role is open to applicants across England, featuring a flexible hybrid framework combining home-based remote work with scheduled visits to regional hub locations.
You will coordinate relationships with key healthcare and other corporate clients across various regions in England.
The position involves close collaboration with our cross-border operations, including international travel links to China and the United States.
Training to be provided
Training provider
MIDDLESEX UNIVERSITY
Training course
Business to business sales professional (integrated degree) (level 6)
Training schedule
The training is delivered as a blended degree model, combining on-the-job client management at Basketdrop Ltd with structured online university learning blocks and interactive digital workshops.
The apprentice will study towards a fully funded BSc (Hons) in Business-to-Business Sales awarded by Middlesex University.
Dedicated study days and academic assignments are structured around and strict off-the-job training will follow the time allocations outlined in the Occupational Standard during regular working hours.
Formal, structured three-way progress reviews will be held systematically every 12 weeks between the apprentice, a Basketdrop Ltd supervisor, and the Middlesex University academic programme team to monitor performance benchmarks.
More training information
Academic delivery is supported by Middlesex University in partnership with Consalia Sales Business School, a pioneer in bringing world-class professional sales qualifications into higher education.
- The programme incorporates interactive masterclasses, industry-expert-led webinars, and collaborative peer learning circles designed to turn real-world workplace experience into academic credit.
- Comprehensive preparation for the End-Point Assessment (EPA) is fully integrated into the degree curriculum, ensuring the apprentice is guided step-by-step toward achieving both their BSc (Hons) degree and full professional certification.
Entry Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
ESFA Eligibility Requirements:
Applicants must meet standard government funding rules, including having lived in the UK/EEA for the last 3 consecutive years and holding the right to work in the UK.
International Travel Compliance:
You must possess a valid, up-to-date passport and meet all visa entry eligibility requirements for business travel to both China and the United States.
You must have a quiet, dedicated workspace at home with a reliable high-speed internet connection for remote hybrid working days.
Pre-Employment Screening:
Final selection for this role may be subject to standard right-to-work, basic reference, and identity background verification checks.
Company benefits
Opportunities to travel to our locations in China and the United States for corporate development.
Free In-House Training:
Access to comprehensive internal courses across Software Development, Marketing, Sales, HR, and Business Development.
Hybrid Working:
Flexible mix of remote home working and collaborative regional hub days.
Core Perks:
Generous paid annual leave allowance plus bank holidays and workplace pension scheme enrolment.
Closing Date
The closing date for this job offer is on 16/10/2026
Salary
£14,560 to £23,132.20, depending on your age
Location
This job is located in Hybrid, Hybrid
More Information and How to Apply
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
