Employer description

Hays Travel is the UK’s largest independent travel agent selling other firms’ holidays, as well as a tour operator offering its own holidays. It mostly sells fly and flop holidays in popular European destinations, but also city breaks and far-flung tours. You can’t book online – you have to call or pop into a store. Hays Travel has 470 branches across the UK.

Main description

Hays Travel apprenticeships are an exciting and credible alternative to other educational routes, where you will still continue your studies working towards a nationally recognised apprenticeship programme. Alongside valuable on-the job experience, you’ll also get a salary at the end of every month!

Whilst beginning to learn about the business and how we operate, you will be provided with ongoing training and support to help develop your customer service and selling skills.

You will learn how to adapt to working within a fast paced sales environment, gain travel product knowledge and develop confidence and flair which will enable you to meet customer’s needs.

This apprenticeship is perfect to develop your passion for travel. Working in the sales division requires hard work, excellent customer service skills and a firm grasp on product knowledge. With a positive and results driven attitude, you will recommend a range of holiday experiences and ancillary products with a view to achieving your individual and team sales targets. You will also be focussed towards completing the apprenticeship programme with the determination to be successful in your role.

Duties:

Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
Carry out transactions, using a range of reservation and booking systems
Respond positively and imaginatively to customers’ requirements, demonstrating an enthusiasm to inspire and delight them

Training to be provided

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation
HAYS TRAVEL LIMITED

Your training course
Travel consultant (level 3) Equal to A level

Your training plan
Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship
Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job
You will work towards a Level 3 Travel Consultant Apprenticeship

Entry requirements

GCSE or equivalent in: English and Maths (grade 4 - 9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills required

Communication skills
Passion for Travel industry

Future prospects

We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice