About
Employer description
At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a place in the top 25 Best Big Companies to Work for in recognition of excellence in the workplace. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.
Are you looking for a new challenge where you can earn while you learn? The role of a trade counter salesperson is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the depot. Full training given.
Main description
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The role of a trade counter sales person is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the depot.
These will be routine contacts and include dealing with orders, payments, offering advice, guidance, and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media, and you may be the first point of contact at the depot trade counter.
Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
Duties include:
- Provide potential and existing customers with the highest level of customer service
- Process sales for customers using the in-store payment systems, quoting correct pricing, delivery date and stock requirements
- Gain technical knowledge of the products and services offered
- Use bespoke systems and equipment
- Administrative tasks to support the warehouse
- Build relationships and provide a high-quality service that encourages repeat business
Entry requirements
Desirable qualifications
English and Math (grade GCSE - grades 9, 8, 7, 6, 5, 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Good time keeping
- Planning & attention to detail
- Target driven
Training to be provided
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
INTEC BUSINESS COLLEGES LIMITED
Your training course
Trade supplier (level 2) Equal to GCSE
Your training plan
Level 2 Trade Supplier Apprenticeship Standard:
Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship
How training will be delivered is to be confirmed. Details will be made available at a later date
Future Prospects
At Howdens, there are great opportunities to progress into one of many key depot roles including sales and management
Closing Date
The closing date for this job offer is on 25/11/2024
Salary
£15,000 a year
Location
This job is located in Haverhill, Suffolk
More Information and How to Apply
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
