About
Employer description
Steven Eagell is a well respected car dealership with branches in Ipswich and Cambridge. Our approach to technology is always dynamic, never static. Rather than applying technologies in their existing forms, we see them as inspiring starting points for new developments. Always projecting forward, we think creatively and laterally, re-working and re-imagining the latest advances
Main description
The role of a Customer Service Advisor is vital to the smooth running of the aftersales department. As a key member of the team you will co-ordinate the movements of customer's vehicles through the centre, liaise with customers and the service team and co-ordinate utilisation of the workshop.
The role of a Customer Service Advisor is vital to the smooth running of the aftersales department.
Duties will include:
Using systems, equipment and technology to meet the needs of your customers
Using a range of questioning skills, including listening and responding in a way that builds rapport
Understanding the difference between internal and external customers
Knowing the internal policies and procedures, including any complaints processes and digital media policies
Understanding the different needs and priorities of your customers and the best way to manage their expectations
Understanding your role and responsibilities
Knowing the targets and goals you need to deliver against
Training to be provided
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
PROVQ LIMITED
Your training course
Retailer (level 2) Equal to GCSE
Your training plan
Level 2 Retailer Apprenticeship Standard
Functional Skills in Maths and English if required
Training schedule has yet to be agreed. Details will be made available at a later date
With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge, skills & behaviours required to achieve the qualification from working with highly skilled professionals.
Training is on a residential basis with all travel and accommodation costs covered by the employer.
Entry Requirements
Desirable qualifications
GCSE or equivalent in: English & Maths (grade C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills required
Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience
Other requirements
Once qualified you will have a number of transferable skills You may be expected to work Saturday’s on a rota basis Off the job training is on a residential basis
Future prospects
Once qualified, the right candidate can progress within the company
Closing Date
The closing date for this job offer is on 30/04/2025
Salary
£15,704 a year
Location
This job is located in Ipswich, Suffolk
More Information and How to Apply
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
