Employer description

West Suffolk College is a Further Education college in Bury St Edmunds, Suffolk. The college delivers a range of courses, including vocational and technical courses, apprenticeships, and an array of higher-apprenticeships and bachelor degree courses accredited by the University of East Anglia.

Main description

West Suffolk College is one of the country’s leading further education and apprenticeship providers. Our apprenticeship results have consistently remained above the national average. We offer many degrees, HNCs and HNDs at our focused and inclusive University Studies Centre.

Main Duties and Responsibilities:

This role will be responsible for providing full administrative support to all workstreams, projects and business as usual within SNEE Training Hub.

• Act as the first point of contact for specific project areas and for the SNEE Training Hud, dealing with routine and specialist enquiries in a pleasant and helpful manner.
• Support the administration and coordination of all student placements across the Training Hub.
• Liaise with practices, Higher Education Institutions (HEIs), and finance teams to coordinate placements, manage funding allocations and resolve invoice or general queries.
• Manage internal student databases and ensure accurate and timely data collection and reporting.
• Provide general administrative support, including photocopying, word processing and office management tasks. 
• Coordinate and support meetings, book venues, send invites, set agendas, take minutes and produce meeting papers and reports.
• Provide administrative support for training courses, including booking rooms and equipment, arranging trainer and managing delegate bookings. 
• Assist in the creation of training materials and induction packs to support training programmes. 
• Recognise when to escalate enquiries outside your area of knowledge to the appropriate teams member.
• Attend mandatory training as required.

The above job description is not exhaustive, and the employee may be required to undertake any other reasonable duties in line with the general level of responsibility of the role. 

The postholder will work closely with colleagues across the Education Group and the Training Hub, as well as with external partners including higher education institutions, primary care providers and other stakeholders.

Entry requirements

Essential:

Have achieved 5 GCSE’s including Maths and English at grade C or above or 4/5 on new grading.
Applicants without English and Maths at level 2 must achieve these prior to taking EPA.

Skills required

• Communication skills
• Attention to detail
• IT skills
• Organisation skills
• Team working
• Initiative
• Administrative skills

Training to be provided

The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification.

Things to consider

This is a Hybrid role including on-site work at Endeavour House, Ipswich. The ideal candidate will be organised, detail-focused and able to communicate clearly with a wide range of people. Competence in Microsoft Office and an ability to manage workload effectively is also important.

Future prospects

There will be career progression opportunities once the apprenticeship has been completed.