About
Employer description
Suffolk County Council is the upper-tier local authority for the county of Suffolk, England. It is run by 75 elected county councillors representing 63 divisions. It is a member of the East of England Local Government Association.
As a modern, flexible and effective organisation, we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as an Apprentice Business Support Officer, you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career
An exciting opportunity has arisen to join Suffolk County Council's Children and Young People's Services as an Apprentice Business Support Officer.
Are you looking for a new learning opportunity?
Would you like to use your administrative skills to help make a positive difference in the lives of children and young people in Suffolk?
Main description
Your role and responsibilities
Working as part of a team you will:
- Provide a range of administrational and financial support services to front line staff that work with vulnerable children and families.
- Receive full training in the systems and processes required to complete the role.
- Act as a first point of contact on the telephone for members of the public and professionals getting in touch with the teams you support.
- Update and upload information to our case management database.
- Arrange and minute meetings between staff, other professionals, and families. place orders with suppliers to support the work of the teams.
Training to be provided
Apprenticeship course name : Level 3 Business Administration - Business administrator
Length of apprenticeship: 18 month duration
This position will support the completion of the apprenticeship through a provider and be mentored by team colleagues in the office. Time will be allowed within the working week to complete your 'off the job' learning.
We welcome apprenticeship applications from all ages and backgrounds. There's no upper age limit - it's never too late to start developing new skills.
We want to provide opportunities for anyone interested in launching or advancing their career.
The apprenticeship you're applying for must build on your qualifications. If you have experience in this field, the apprenticeship you're applying for must be at a higher level.
Skills required
- Good and clear communication - You will be required to demonstrate good, clear verbal and written communication. You will need to be confident with dealing with a variety of people at different levels.
- The ability to work as part of a team - You will show the ability to build positive relationships with team members, whilst being professional and polite. You will be respectful and considerate of other team members and their views.
- A good understanding of IT and Microsoft packages - You will have a sound working knowledge of Microsoft packages, such as Word, Outlook and Excel. You will also be required to use Microsoft Teams, therefore knowledge of this or similar is desirable.
The team
Children’s social care and family support teams have a positive impact on the most vulnerable children and families in Suffolk
Our Business Support Team works closely with them, to help them to achieve their goals
If you would like to use your administrational skills to make a difference to people’s lives, then this could be the role for you
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report
For more information
Please contact one of our Business Support Assistant Managers Kersha Harris-Harvey, Gemma Brockwell or Rachael Greening on 01284 758777 for a casual conversation.
How to apply
Step 1 - Read the Job and Person Profile (JPP).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 300 words per question). You should use the Supporting Statement template.
Question 1 - Tell us what skills you have learned whilst at school/college, volunteering and/or working that you think will be useful to you in this role and why?
Question 2 - Tell us about something you are proud of and why?
Question 3 - Tell us about a time you've been really determined to do something, what did you do? What happened as a result?
Question 4 - Why are you interested in working for our organisation?
Question 5 - What are you hoping to gain from this apprenticeship?
Closing Date
The closing date for this job offer is on 19/08/2025
Salary
£23,656 per year
Location
This job is located in Bury St Edmunds, Suffolk
More Information and How to Apply
About West Suffolk College
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
