About
Outdoor and Cycle Concepts Ltd (O&CC) is the largest outdoor retailer in the UK. Comprising of the well-known high street brands Snow+Rock, Cotswold Outdoor, Cycle Surgery, and Runners Need, we’re a team of passionate outdoor enthusiasts operating nationwide and online.
Our Mission
At Outdoor and Cycle Concepts we believe people are happier when they actively escape outside.
Therefore, our mission is to inspire and support people to get outside, by offering them unrivalled service, the best products from quality brands, and making it easy, fun and exciting to shop across all channels.
We are proud to be specialists with four individual businesses, supported by central functions.
We are united by our deep rooted passion for outdoor sports and our commitment to improve customer service every day.
Learning And Development At O&CC
Here at O&CC we believe that training our staff is core to how we provide excellent service to our customers. One of our values is around being passionate experts. We recruit people who are passionate about the outdoors and we develop them to become experts in their chosen field.
If you are joining a store we provide you with an induction programme so that you can learn about the company, our customer service ethos and effective sales techniques.
We then provide you with a set of clearly defined competencies and a learning log to ensure that you know exactly what you should be learning and who can provide you with the knowledge.
The Learning and Development team will then run structured training programmes throughout the year. In 2018 we will be running training programmes in:
- Cycling equipment
- Running technologies
- Camping
- Clothing technologies
- Snow sports equipment
If you join our Head Office, Customer Services or Warehouse team then we will provide you with a one day induction programme, a buddy who will look after you until you find your feet and a comprehensive e-learning platform.
We will also provide management training if you are managing staff or moving into management.
So whether you join a store or whether you join us in Head Office we will provide you with development opportunities.
